ub888 Privacy Policy – How We Protect Your Data

1 Introduction

ub888 ("we," "us," "the Platform") is committed to protecting the privacy of every player who registers and uses our online gaming services. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with your use of ub888.

This policy applies to all players who access ub888 through the website or mobile application, whether you are browsing as a guest or logged in as a registered player. It covers all personal data collected from the moment you first visit the platform.

This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming guidelines. Together, these documents form the full agreement between you and ub888 regarding how we operate and how we look after your account.

2 Data We Collect

We collect personal information in the following ways: directly from you when you register or update your account, automatically as you use the platform, and from payment processing partners when you make a deposit or withdrawal in PHP.

The categories of information we may collect include:

We do not knowingly collect sensitive personal information beyond what is required for identity verification and transaction processing. We do not collect credit card details or cryptocurrency wallet addresses, as these are not accepted payment methods on the platform.

3 How We Use Your Data

Personal data collected through ub888 is used only for the purposes described in this policy. We do not use your information for purposes that would require separate consent without first inform ing you and obtaining it. The main purposes for which we use your data are:

• Account management: Creating and maintaining your ub888 player account, including password resets and account security checks.
• Identity verification: Confirming that you meet the eligibility requirements, including age verification (21+) and KYC checks before processing withdrawals.
• Transaction processing: Handling PHP deposits and withdrawals through your chosen payment channel such as GCash, Maya, or Philippine bank transfer.
• Platform security: Detecting and preventing fraud, unauthorised access, and any activity that breaches our Terms and Conditions.
• Responsible gaming: Monitoring account activity patterns that may indicate problem gaming behaviour, and applying limits or restrictions where appropriate.
• Communications: Sending account-related notifications, OTP codes, and updates about changes to our policies or platform features.
• Platform improvement: Analysing aggregated usage data to understand how players interact with the platform and where we can make it better.
• Legal compliance: Meeting obligations under applicable Philippine law, including responding to lawful requests from authorities.

We will not use your personal data for automated decision-making that produces significant legal effects without human review, except where required by law or explicitly agreed to by you.

4 Data Sharing

ub888 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Data is shared only in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, your relevant financial details are shared with the payment provider you have selected (for example, GCash or Maya) solely to complete that transaction.
• Identity verification providers: To complete KYC checks, your identity documents may be processed by a third-party verification service operating under strict data protection obligations.
• Legal and regulatory authorities: Where required by Philippine law or a lawful order from a court or government authority, we may be required to disclose certain information.
• Platform service providers: Trusted technical partners who help us run the platform — such as hosting and security services — may access data only to the extent necessary to perform their contracted function, and are bound by confidentiality agreements.

5 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterward, as required to comply with legal obligations, resolve disputes, and enforce our agreements.

Specifically:

• Account and identity data is retained for the duration of your account plus the period required by applicable Philippine law after account closure.
• Transaction records are kept for a minimum of five years in line with standard financial record-keeping requirements.
• Gaming activity logs are retained for account management and responsible gaming review purposes.
• Device and session data is typically retained for a shorter period, primarily for security monitoring purposes.

When data is no longer needed for any of the above purposes, we securely delete or anonymise it so that it can no longer be linked to you as an individual.

6 How We Protect Your Data

ub888 takes the security of your personal information seriously. We use a combination of technical and organisational measures to protect data against unauthorised access, loss, or misuse.

• SSL encryption: All data transmitted between your browser or app and our servers is encrypted using industry-standard SSL/TLS protocols.
• OTP verification: Login and sensitive account actions are protected by one-time passwords sent to your registered Philippine mobile number.
• Access controls: Only authorised personnel with a legitimate need can access player account data. Access is logged and regularly reviewed.
• Fraud monitoring: Automated and manual systems monitor accounts for unusual activity that may indicate unauthorised access or misuse.
• Secure infrastructure: Our platform is hosted on infrastructure with physical and logical security controls designed to prevent unauthorised access.

While we work hard to protect your information, no system is completely immune to risk. You also play an important role by keeping your login credentials private and reporting any suspicious account activity to us promptly. If you suspect your account has been compromised, contact our support team immediately through the platform.

7 Cookies

ub888 uses cookies and similar tracking technologies to provide a functional and personalised experience on the platform. Cookies are small text files stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These keep you logged in during your session and remember basic preferences. You cannot opt out of these without affecting your ability to use the platform.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, how long sessions last, and where users encounter issues. This data is aggregated and not linked to individual identities.
• Security cookies: Used to detect and prevent fraudulent logins and other suspicious activity tied to your session.

Most browsers allow you to manage or delete cookies through their settings. Disabling all cookies may affect how the platform behaves on your device. For analytics cookies specifically, you can adjust your browser settings to limit tracking without affecting core functionality.

8 Your Rights

As a player registered with ub888, you have rights over your personal data. These include:

• Access: You can request a copy of the personal data we hold about you at any time.
• Correction: If any of your information is inaccurate or out of date, you have the right to have it corrected. You can update some details directly in your account settings.
• Deletion: You may request that we delete your personal data. We will do so where there is no legal or contractual reason to retain it. Note that open balances, ongoing investigations, or legal obligations may affect when deletion can take place.
• Restriction: In certain circumstances, you may ask us to limit how we use your data while a concern is being resolved.
• Objection: You may object to the use of your data for certain purposes, such as analytics, where our use is based on legitimate interest rather than a strict legal requirement.

To exercise any of these rights, contact our support team through the platform. We aim to respond to all privacy-related requests within 30 days. In cases involving complex verification steps, we may require additional time and will inform you accordingly.

9 Minors

ub888 is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21. If we become aware that a person under the age of 21 has created an account or submitted personal data, we will close that account and delete the associated information promptly.

If you believe a minor has registered on ub888, please contact our support team so we can investigate and take appropriate action immediately.

10 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable Philippine law. When changes are made, the updated version will be published on this page with a revised date at the top.

For material changes that significantly affect how we use your data, we may notify registered players through the platform or via their registered contact details. Continuing to use ub888 after an update has been published means you accept the revised policy.

We recommend reviewing this page periodically, especially if you are making changes to your account or increasing your level of activity on the platform.

11 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, please reach out to our support team through the platform. You can also contact us by email at the address shown in the footer of this page.

For questions about your account or gaming activity, visit our FAQ page for quick answers to common topics. For concerns about responsible gaming, our Responsible Gaming page has information on the tools and support available to you.